Documentation for JIRA 4.4. Documentation for other versions of JIRA is available too.
On this page:
If you encounter any problems using or setting up JIRA, please let us know — we're here to help!
You may want to first search the following:
If you need further assistance, please raise a support request (see below).
Alternatively, if you feel you have encountered a bug in JIRA, or wish to request a feature, please file an issue. It is a good idea to first scan JIRA's Popular Issues — this helps to prevent duplicates.
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You can raise a support request either in JIRA or via the internet, as described below:
OR:
Sometimes it is necessary to adjust JIRA's logging levels to get a more detailed error message or a stack trace. Please see the logging section of the documentation for information on how to do this.
If you have created a support request via the internet, you may want to create a 'Support Zip' (which contains information about your JIRA system) and attach it to the support request. This will assist our support engineers in troubleshooting the issue.
To create a Support Zip:
You can now go to your support request and attach the Support Zip.