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Usage FAQ
- Modifying the JIRA Footer
- 'Road Map', 'Change Log ', and 'Versions' Project Tabs Are Not Visible
- Adding custom content to the front page
- Allow editing of Closed Issues
- Allowing users to create issues anonymously
- Anonymising JIRA Data
- Appending Email Addresses to Comments Made by Anonymous Users when Using a Mail Handler
- Asking for an attachment on the Create Issue page
- Automatically Populate Timezone from a Created Issue
- Can I store customer details, like company, address and contact information, in JIRA?
- Change JIRA Browser Icon
- Changing Custom Field Types
- Changing Templates Used by Export to Excel from the Issue Navigator
- Changing the default attachment size limit
- Changing the default session timeout
- Changing the Default Tab Panel from Comments to All
- Changing the Due Date Input Format
- Changing the Project Key
- Changing the Size of the Fix Versions and Affects Versions Select List
- Changing the Size of the Text Area Custom Field
- Changing the Temporary Directory
- Configuring project specific security
- Connecting to SSL services
- Creating an Unassigned Issue
- Current Reporter Browse Project Permission
- CVS ssh Jira Integration
- Disabling Form Token Checking
- Displaying a Field Based on Another Field Selection
- Editing a custom field option
- Escalating issues (or sending email notifications) when the set turnaround time is exceeded
- Field Layout Schemes in JIRA 3.x
- Fields Allowing Custom HTML or JavaScript
- Finding the Id for Issue Types
- Group Name Guidelines for JIRA
- How can I control the editing of issue fields via workflow?
- How do I assign issues to multiple users
- How do I delete a user account?
- How do I disable Firebug for JIRA?
- How Do I Use an SSL Certificate Generated Using openssl?
- How the CreateOrCommentHandler works?
- How to change Multi Select Custom field size using script
- How to change the location of stdout and stderr logs
- How to clear the resolution field when the issue is reopened
- How to configure comment field to become mandatory in workflow transition
- How to configure sub-task to have a specific screen?
- How to convert types using Jelly
- How to create a download link to a file
- How to deactivate comments for closed issues
- How to disable the Resolve issue screen while resolving issues
- How to display a different format for the Number customfield
- How to ensure the Road Map tab is visible
- How to Get Unicode 'non-ASCII' Characters in HTTPS URL to Appear Correctly
- How to have long component version names display properly in the Issue Navigator
- How to Rename the 'Priority' Field in the Issue Navigator
- How to re-order statuses
- How to re-order the list of issue operation in an issue
- How to resize Free Text Field customfield
- How to resize the 'Components' and 'Affects Versions' fields in the Issue Navigator
- How to Restrict the Subversion Commits Tab to Selected Projects or Users
- How to search by number range in the Issue Navigator
- How to show a transition only when the Assignee is different from the Current User
- How to update custom field values during workflow transition.
- Importing data
- Letting customers only create issues
- Linking to local file under Firefox
- Login problems
- Mail error - Unable to relay
- Making JIRA login case insensitive for JIRA 3.13.x
- Outward Link Description and Inward Link Description
- Parsing utf-7 emails
- Project-specific email templates
- QuickSearch guesses the issue key prefix (sometimes)
- Receiving a Daily Summary of Updated Issues
- Receiving Notification for Select Issues or Updates
- Removing Commas for Values Held in Number Field Custom Field Type
- Removing invalid characters from XML backups
- Removing NONE from the Issue Security Drop-Down List
- Re-order workflow transactions
- Resolved issues appearing in Open issues filters
- Restricting the Visibility of Worklog on an Issue
- Retrieving the JIRA Administrator
- Scheme Entity Relations Map
- Sending JIRA Data to Support
- Setting Additional Fields for Issues Created from Email
- Setting a Default Value in the Description Field
- Setting Priority field value based on customfield value
- Showing Extended Timestamp in the Created Column of the Issue Navigator
- Single Sign-on
- Tracking the Time Taken for Each Workflow Transition
- Troubleshooting Issue Creation Via Email
- Using JIRA to Manage reusable modules
- We already have users & groups defined elsewhere - can JIRA make use of these?
- Where are the application server logs?
- Why doesn't JIRA have a Severity field like Bugzilla?
- Workflows Guidebook
- XML format for import & export files
- Why Do Linked Issues in JIRA Appear with a Strike-Through
- How to Enable the FishEye Plugin from the Plugin Administration Screen
- How to Add the Priority Field Into the Email Subject
- How to Change the Number of Rows Allowed in the Text Type Custom Field Renderer
- How to Make a Federated JIRA Instance
- How to Remove 'Unknown' Option from 'Component' and 'Fix Versions'
- Automatic Escalation of issues
- How to Activate Header Row for Subtask List in Issue Detail View
- How to Limit the Number of Characters Entered in a Summary Field
- JIRA's Timestamp Doesn't Match the System Time
- How to Attach a File During Issue Creation
- How to Remove Duplicate Entries for Names and Groups
- How to Export Users to CSV from JIRA
- How Come JIRA does Not Show Direct SQL Data Modifications
- How to get JIRA Pages to Render when URL Contains an Underscore
- How to disable or enable the GOT FEEDBACK button
- Reduce the number of users synchronised from LDAP to JIRA
- How do I reduce my user count in JIRA
- How to Bulk Edit Groups in JIRA
- How to enable "Attach Screenshot" on Linux Machine
- How to Configure Workflow to allow Certain Group to Perform Certain Workflow Transition
- How to Create a FishEye's Changeset or Crucible's Review Link on JIRA's Comment or Description
- How to make the 'Assignee' field required when 'Allow unassigned issues' is turn ON in General Configuration?
- How to allow users to view sub-task only but not its parent issue
- Why user does not get notification emails when he/she included in Notification Scheme?
- How to change the Date Time Range Picker format to 24h format
- What if you wish your Custom Field Appearing in Issue Navigator but not willing to set the context to All issue types
- Why Fix/Affected Version sort differently in issue screen after picking more than one version?
- Modify the gadget limit on a dashboard
- How to import attachment using CSV
- Log work optional view
- Receiving Daily Due Date Subscription
- How to add comments to Excel export
- How to change the Original Step in Workflow Transition
- How to Hide the "Configure Fields" Button on the Create Issue Screen
- How to revert from New Issue Navigator layout to Old layout in JIRA 5.2.x
- How to display the issue type name in issue navigator column beside the image icon
- How to Edit Bundled or System Plugins
- How to auto disable compatibility mode in Internet Explorer
- How to attach an attachment in a JIRA issue using REST API
- How to restore a single attachment to an issue
- How do i turn off notification when new user is created using SOAP API
- JIRA does not pick up the data after running an UPDATE or DELETE SQL statement
- Neat JIRA LDAP tricks
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I have manually reset a user's password, but the user still cannot login
Check (in Admin -> Global Settings -> Global Permissions) that the user belongs to a group that has the JIRA Users permission.
The user cannot get past the login page. After clicking the "Log In" button, the login page just refreshes.
This usually occurs when JIRA cannot set a browser cookie. Ensure that cookies are allowed in the user's browser settings.
If you are using IE6, check that your server name does not have an underscore ("_") in it, as IE6 has a problem with this (see JRA-1624).
Last modified on Nov 1, 2007
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