Unable to Copy/Paste Image from Confluence to Outlook, Word or any other Office products

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Problem

When copying/pasting an image into Outlook, Word, or any other Office product nothing appears.  Using Chrome, a very small outline of a box appears with no image inside. Using IE11 or Firefox has the same results, but the outline is actually the size of the image.

Cause

Microsoft Word has 'Protected View' enabled.  

Workaround

Using the 'Paste Special' functionality helps pasting the image successfully:

Windows

  • Expand the 'Paste' from the ribbon menu
    • Word
    • Outlook
  • Select 'Paste Special'
  • From the opened menu, choose 'PNG'

macOS (MS Office for Mac)

  • Expand the 'Paste' from the ribbon menu
  • Select 'Paste Special'
  • From the opened menu, choose 'Picture (TIFF)'




Last modified on Feb 23, 2023

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