Unable to search/add user in Team Calendars for Confluence
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
User could not be added in the who field as it is not recognized as a valid user and the User suggestion in the Team Calendars for Confluence "who" field could not find the user.
Cause
The user has not been added into the indexes yet. It is also possible that the indexes has been corrupted.
Resolution
- Manually rebuild the index, as described in Content Index Administration
- If the above doesn't work, Rebuild the indexes from scratch
If the issue persist after rebuilding the indexes from scratch, please follow the Confluence Indexing Troubleshooting Guide