Symptoms

A configured email handler for incoming messages does not appear to be working (ie - no issues are being created or no comments being added to existing issues).

Messages similar to the following appear in the atlassian-jira.log:

2014-09-07 15:01:05,542 atlassian-scheduler-quartz1.clustered_Worker-4 WARN ServiceRunner    jira@xxxxx.com Global email replies to JIRA comments [atlassian.mail.incoming.mailfetcherservice] jira@xxxx.com Global email replies to JIRA comments[10700]: Unable to create issue with message.
java.lang.NullPointerException
	at com.atlassian.jira.issue.customfields.impl.DateTimeCFType.getDefaultValue(DateTimeCFType.java:151)
	at com.atlassian.jira.issue.customfields.impl.DateTimeCFType.getDefaultValue(DateTimeCFType.java:56)
	at com.atlassian.jira.issue.fields.CustomFieldImpl.getDefaultValue(CustomFieldImpl.java:1248)

Cause

This is a known issue tracked in JRA-39687.

Resolution

• 1. Browse to JIRA Administration > Issues > Custom Fields.
  2. Look for any fields with the Available Context(s) of "Not configured for any context".
  3. Configure them (click on the Cog Icon > Configure).
  4. Edit the configuration.
  5. Select the appropriate context as per Configuring a Custom Field.
  6. Repeat this for all custom fields with the problem "Not configured for any context".
  7. Verify if JIRA is able to create issues from emails.