Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

First Case

1. Users report that they cannot reset their own password in their profile as the Reset Password link is missing
2. On the Login Screen for Confluence, the Forgot Password link does not appear
3. Previously, users were able to Reset their own password and the Forgot password link was present

Second Case

1. The Forgot Password link is missing on the login page
2. Users can not receive email to reset their password in Confluence

Cause

First Case

The cause of this issue is checkbox under Confluence Administration > General Configuration > Security Configuration > Security and Privacy entitled: 

External user management

Second Case

#forgot-password {  
  display:none;  
}  

• First case resolution: uncheck the checkbox for External User Management under Confluence Administration > General Configuration > Security Configuration > Security and Privacy

• Second case resolution: remove the following code from the Global Stylesheet found under Confluence Administration > General Configuration > Stylesheet > Global Stylesheet

  #forgot-password {
     display:none;
  }

  Removing the code above removes the hidden-display of the Forgot Password link