Problem

You are experiencing problems while installing, uninstalling or updating programs on Windows.

Diagnosis

Environment

• Windows operating system

Cause

The problem may occur, among others, because one of the following reasons:

• Corrupted registry keys on 64-bit operating systems
• Corrupted registry keys that control the update data

Resolution

Microsoft provides the Microsoft Fix It utility tools that can resolve the issues preventing the successful installation, removal or update of a program.