Problem

Icons such as the administration cogwheel, the help link, the search magnifying glass, etc are not shown, but is instead, shown as boxes as per below:

Diagnosis

Environment

• This issue should only occur on Safari, but it may occur on other browsers as well (if the browser did not manage to load the font files quick enough). Do refer to this article for additional note: Icons on Confluence Top Navigation Bar Rendered as Letters in Internet Explorer

Cause

The ServiceRocket Redirection add-on: https://marketplace.atlassian.com/plugins/net.customware.confluence.plugin.redirection

Resolution

Alternative 1:

• Disable the ServiceRocket Redirection add-on via Confluence Admin >> Manage Add-Ons

Alternative 2:

• Edit the Redirection macro in the main page that is loaded (you may need to disable the add-on temporarily, first, to allow you access to that page, without being redirected. Then hit Edit, then enable the add-on again. Refresh the Edit page, and you can then edit the macro), and set the redirect interval to 1 second