JIRA shows "Configured by OnDemand" in DVCS page

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

After migrating from JIRA Cloud to JIRA Server, the DVCS page will show Configured by OnDemand as per the following screenshot. Users are unable to to remove this account as the Delete button is not visible:

Cause

In the AO_E8B6CC_ORGANIZATION_MAPPING table in the JIRA database, the ACCESS_TOKEN value of this account is null. All accounts with ACCESS_TOKEN of null will display the Configured by OnDemand image and will not be removable

Resolution

Manually add values to the database to remove that image and make it possible to delete the account

Always back up your data before performing any modifications to the database. If possible, test any alter, insert, update, or delete SQL commands on a staging server first.

  1. Stop JIRA
  2. Run the following query to determine which account has the null value

    select * from "AO_E8B6CC_ORGANIZATION_MAPPING";
  3. Take note of the row with no values in ACCESS_TOKEN and remember the NAME

  4. Run the following query to add a value to that row

    update "AO_E8B6CC_ORGANIZATION_MAPPING" set "ACCESS_TOKEN"='SF4Uu8aTjymhRyHaVE&UMq7YHL9k3hZp6ctLRAQxmc72eTqHkfj' where "NAME"='<name>';

    Replace <name> with the value of the NAME column in step 3

  5. Restart JIRA

tip/resting Created with Sketch.

The image should be gone now and you should be able to remove the account.

Last modified on Nov 6, 2018

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