Invalid add-on notification: "The add-on license for JIRA Agile needs an upgrade."
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
After successful upgrade to JIRA Software 7.0.x, there's an add-on notification for upgrading JIRA Agile license, which is not valid anymore.
The add-on license for JIRA Agile needs an upgrade. You can upgrade to support more users and continue using the add-on.
Cause
It turns out that the old Agile license key is still stored in the database. We need to remove it and reinstall JIRA Agile for the misleading message to go away.
Workaround
Always back up your data before performing any modifications to the database. If possible, test any alter, insert, update, or delete SQL commands on a staging server first.
Run the below query to find ID of the JIRA Agile key stored in the DB:
SELECT pe.ID FROM propertyentry pe JOIN propertytext pt on pe.id=pt.id WHERE pe.property_key="com.atlassian.upm.license.internal.impl.PluginSettingsPluginLicenseR8bdca18bb1b7389d0a2d834a01247d76"Run these queries to delete the old Agile key from the database, replacing the ID from the above queries result:
delete from propertytext where id=xxxx; delete from propertyentry where id=xxxx;Restart JIRA.
- Go to Versions & licenses and Uninstall JIRA Software (unselect the Also remove my JIRA Software configuration option)
- Once done, refresh the page then Install it again. You may download the JIRA Software OBR file from here and install it using the steps shown here : Installing Marketplace apps
Perform a full re-indexing (Locked) from JIRA Administration -> System -> Indexing
- Verify that the misleading message is gone.
- If there is no license applied for JIRA Software, please insert your existing JIRA Software license.