[FishEye Knowledge Base]
When renaming a user in an external user management system being used by Fisheye/Crucible (JIRA, Crowd or LDAP) the user must also be renamed in FishEye/Crucible.
The procedure to follow is:
You can reverse the order of renaming (that is, rename first in the external user management system, then in FishEye/Crucible), but then do not try to authenticate these users in FishEye/Crucible until they have been renamed, because new users will be created if Auto-add users into FishEye is set to 'true'.
If you are updating details for multiple users in FishEye/Crucible at once, you may want to consider doing this automatically using the FishEye/Crucible REST resources. Here is an example:
See the FishEye/Crucible REST API for details.