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Configuring a New Agent-Specific Custom Capability

To configure a new agent-specific custom capability:

  1. Navigate to the desired agent, as described in Viewing an Agent.
  2. Click the 'Add Capability' link in the top right of the 'Agent-Specific Capabilities' section. The 'Add Capability' page will be displayed (see screenshot below).
  3. Set the 'Capability Type' field to 'Custom'.
  4. In the 'Key' field, type the key for your new custom capability.
  5. In the 'Value' field, type the value of your new custom capability.
  6. Click the 'Add' button.

Screenshot above: Adding an agent-specific custom capability

Notes

Related Topics

Configuring a Shared Custom Capability