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Confluence fetches mail from the server once every 30 minutes.

You need to be a space administrator to manually retrieve new mail from mail accounts.

To manually retrieve mail,

Go to the 'Space Administration' view.

{Excerpt-include:Navigating to the Space Administration view|nopanel=true}

Go to the 'Mail' tab.
Go to the 'Mail' tab. A list of messages for the space is displayed in reverse chronological order.
Click on the 'Fetch new mail' link located above the list of messages. Any new messages will be displayed in order of most recent first.

Once mail is fetched, it will be removed from the server.