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Ensure that Java 5 (JDK 1.5) or higher is installed on your Confluence server.
The WebDAV plugin must be enabled, because the Office Connector uses WebDAV to transfer information to and from Office documents. Note that the WebDAV plugin is bundled with Confluence, and can be enabled or disabled by the System Administrator. If necessary, refer to the instructions on enabling plugins and configuring the WebDAV options.
Ensure that your Confluence server's base URL is set correctly. (Check it by going to the 'General Configuration' screen in the Confluence Administration Console, as described in Configuring the Server Base URL.) When a user edits a wiki page in Word and then uploads the page back to the Confluence server, the base URL determines where the document will be saved. If the base URL is incorrect, the documents may be saved to a different Confluence server.