After an order has been placed, how and when does my customer get access to their license?
Access to the license key(s) and any applicable source code is provided to your customer only after the successful receipt and processing of your payment. Once payment is received, a confirmation email will be sent that includes instructions on how to access the license key and any applicable source code are provided in the confirmation email.
For Atlassian Cloud subscriptions, the instance will be provisioned upon receipt and processing of your payment. It may take up to an hour for the instance to be accessible as it is being provisioned.