Can maintenance dates be synchronized on licenses?
If you have purchased multiple Atlassian products on different dates, your maintenance renewal dates can be synchronized to the same date. To do this, please request a pro-rated renewal quote by clicking the 'Renew' tab in Step 1 of our Quote & Order Form. You'll want to have the following details for the license(s) on-hand:
- the current technical contact's email address
- the license SEN (Support Entitlement Number)
In the final step of the Quote & Order Form, there is an Additional Notes section. Use this field to let us know that you would like the license keys synchronized to either a common end date or a specific date of your choosing. This will flag the order for review so that a member of the Customer Advocate team can pro-rate the maintenance. Please be aware it may take 1-3 business days for you to receive the quote.
Please note: Because upgrades and new license purchases include 12 months of maintenance from the date of purchase, they cannot be synced to existing licenses for less than 12 months.