Does Atlassian offer refunds?


You can request a refund or exchange/upgrade for your commercial or academic download license at any time up to 30 days after the purchase. After the 30-day period, standard pricing for upgrades will apply and exchanges/refunds will not be available.

To request a refund/exchange within 30 days of payment, please contact our Customer Advocate team.

Please note: We are unable to offer refunds for starter licenses or Atlassian University for 10 Users.


Refunds for Atlassian OnDemand are only available within the first paid month after the evaluation period for monthly subscriptions and within 30 days of payment for annual subscriptions. After these periods, we cannot offer refunds.

To cancel your evaluation/subscription for Atlassian OnDemand, please follow the instructions below:

  1. Log in to your account, the account page will display. Atlassian OnDemand will be listed in the Licenses section.
  2. Click the '+' sign for your Atlassian OnDemand subscription, your account management screen will display.
  3. Click the 'Cancel Subscription,' or 'Cancel Evaluation," link to request the cancellation of your account.

The Atlassian OnDemand subscription will be terminated at the end of the current billing cycle and your credit card will not be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.

To request a refund during the first month of paid service (following an evaluation) or within 30 days of payment for an annual subscription, please contact our sales team.

Please note: we can only provide backups of data entered during an evaluation if moving to an Atlassian download product.

Last modified on Aug 1, 2016

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.