How are the costs of adding/subtracting users calculated in Atlassian Cloud?

Atlassian pro rates the cost of any additional users through the remainder of the current billing cycle.

The cost for a reduced number of users is recalculated at the end of the current billing cycle. No credit is offered for decreasing your user count mid-cycle.

To change the user configuration on your Cloud subscription, please follow the instructions below:

  1. Log in to You'll arrive at the Licenses page by default; your cloud subscription will be listed in the Licenses section.
  2. Click the '+' sign of your Cloud subscription. The account management pane will display.
  3. In the Actions section, click "Configure."
  4. On the Configure screen, select [ + ] or [ - ] to increase or decrease the number users for the selected application.*
  5. Click "Apply Changes."  Follow the steps to check out, the user levels will be reflected once payment is received.

*Please note that changing the parent application user tier will automatically adjust any associated add-ons; e.g., increasing your JIRA user tier will increase your JIRA Agile user tier.

Last modified on Aug 1, 2016

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