How can I switch from monthly payments to annual?

Atlassian OnDemand is licensed on a per-user, per-application basis. When you need to change the number of users that need access to an application, you can reconfigure your subscription accordingly. To add or decrease users, please follow the instructions below:

  1. Log in to You'll arrive on the Licenses page by default.
  2. Click the '+' sign of your Atlassian OnDemand subscription. The account management pane will now display.
  3. In the Actions section, click "Configure."
  4. On the Configure screen, select [ + ] or [ - ] to increase/decrease the number of users for the selected application. Click "Apply Changes."
  5. The cart will reflect the increase in users. Click "Proceed to Checkout" to pay by credit card (available for monthly and annual subscriptions) or request a quote (annual subscriptions only).

If you reduce the number of licensed users to be less than the number of active users, you will not be allowed to create any new users. Additionally, new content creation in the applications will be disabled until the active users are reduced to be within the licensed limit.

If you want to move to annual from monthly payments but do not need to change the number of users, please send a request to Billing & Licensing Information requesting an annual quote.

To learn more about user management, please refer to our Managing Application Access documentation.

Please note: If you are decreasing your user tier, the change will take effect at the end of the current billing cycle. No credit is offered for decreasing your user tier prior to the end of a billing cycle.



Last modified on Aug 1, 2016

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