How do I renew or upgrade licenses as a reseller?
To generate a quote to renew or upgrade your customer's licenses make sure you have handy:
- the current end user's name and email address
- the existing license SEN (Support Entitlement Number)
- Visit our Quote & Order Form. If you are renewing click on the tab Renew. If you are upgrading click on the tab Upgrade.
- Enter the SEN number and email address of the technical contact. Select the license and the edition of the license you'd like to renew or upgrade.
Please note: in some cases, orders require manual review. If this is the case you will receive an email notifying you that your order will be processed within the next 1 to 3 days.
Once the order form is completed, we will send you an official quote via email. Page one of the quote/invoice provides you with complete payment details. Once we have received payment in full, a purchase confirmation email is sent to the customer and yourself (you'll receive a second email with your paid invoice which is not sent to the customer).
Once payment is received in full, you will be able to access the license key and source downloads via the 'Customers' tab in my.atlassian.com.
To track the status of your order see the 'Orders' tab in your my.atlassian.com, you can also add a PO number to a quote, make a credit card payment or download a paid invoice all from the 'Orders' tab of your Atlassian account.