How do I renew or upgrade my customer's Atlassian Cloud subscription?

To renew or upgrade your customer's account you must be the original purchaser of the cloud subscription or listed as a contact to their instance.

If you were the original purchaser please follow these steps:

  1. Log in and click on the "Customers" tab.
  2. On the right hand side of the Cloud (formerly OnDemand) subscription you'd like to administer, click on "Configure".
  3. Click on the + signs on the applications you'd like to upgrade and click on "Apply Changes".

If you were not the original purchaser of the instance, please contact us with the SEN (Support Entitlement Number) of the instance and we will create the quote for you. 

Last modified on Aug 1, 2016

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