Training

On this page

Still need help?

The Atlassian Community is here for you.

Ask the community

Atlassian University  
What is Atlassian University?

Atlassian University is a training tool that teaches your company how to use JIRA, Confluence, and JIRA Agile through videos and step-by-step interactive tutorials. It’s the fastest path to becoming a master of Atlassian tools.

Your annual subscription to AU includes 12 months of unlimited access to the courses you have purchased. You can re-take the lessons as many times as you wish. New lessons and  are also included in your subscription.

How much does Atlassian University cost?

Atlassian University pricing is located on our website here.

Your Atlassian University subscription does not need to match your software license user tier. You are free to choose Atlassian University for your entire license or for a small subset of your users.

Instructor-Led Training  
What is included in the instructor-led training session?

Training courses may be purchased at the Individual level, allowing one attendee to participate in a pre-scheduled session with attendees from other organizations. Alternatively, courses may be purchased at the Organization level. The organization level gives you the freedom to schedule a private session that fits within your schedule and the ability to invite an unlimited number of attendees from your organization.

Each instructor-led training provides you with a single training session that will last approximately 3 hours, including Q & A time. Currently, these training sessions are only offered in English. If we are unable to answer a question, the trainer will follow up with you after the session. Each training session is stand-alone and cannot be split up into multiple sessions.

You will be provided with PDF copies of the PowerPoint slides used in the session prior to your training session however, we do not offer recordings of these sessions.
Can I get a refund for my training session?
As long as a session has not been scheduled, customers may cancel their orders within 30 days of purchase for a full refund of the purchase price. After 30 days from the payment date or after the session has been scheduled, no refunds will be provided.

We make every effort to meet Atlassian's commitment of Legendary Service in the training department. If you are unhappy with your training session, then we'll do our best to make things right. We generally will not provide a refund of the purchase price, but we are happy to assist by discussing your specific training needs. 


How do we schedule our instructor-led training?

If you are attending an Individual training session, you can view the schedule for upcoming training courses.

If you purchase an Organization training session, the schedule is more flexible; however, to ensure a fair scheduling system for all of our customers, our policy is not to reserve timeslots until we receive full payment for the training session. Once we have confirmed payment, a member of our training team will contact you to discuss a convenient time to deliver your session. The lead time for scheduling your organizational training session will vary on the demand and availability of our trainers. Courses are generally delivered within 30 days of receiving payment, but you can schedule a training session for any date up to 6 months after payment of the training session.

What is the agenda for my instructor-led training? Can it be customized?

We are happy to provide you with a detailed agenda prior to your session. If you have any specific questions, please send your request to training@atlassian.com before the session.

Prior to the session, a member of the training team will contact you to ask which version of JIRA, Confluence, JIRA Agile and/or Bamboo you are running. Unless requested otherwise, sessions are conducted using one of the latest versions available. All our training courses demonstrate generic examples with the aim of letting the audience understand the basic features and concepts, applicable to any implementation (customized or not). In the past we have had very few concerns from customers who have customized the product heavily.

Who should attend instructor-led training?

All Fundamentals courses (JIRA, Confluence, Bamboo)

The Fundamentals courses have no prerequisites and are designed to be beneficial for all attendees, from first-time users to administrators. They cover an extensive range of features in the product, and provide a solid foundation for anyone who wishes to gain a better understanding of the product.

All Administrators courses (JIRA, Confluence, Bamboo)

This course assumes either prior participation in the Fundamentals training course for the product, or extensive experience as an end-user of the product.

JIRA Workflows

This course assumes either prior participation in the JIRA Fundamentals training course, or extensive experience as an end-user of JIRA. We also highly recommend attending the JIRA Administrators course before attending this session.

JIRA Reporting and JQL

This course assumes either prior participation in the JIRA Fundamentals training course, or extensive experience as an end-user of JIRA.

JIRA Agile

This course assumes either prior participation in the JIRA Fundamentals training course, or extensive experience as an end-user of JIRA.

How is the instructor-led training delivered?

Our trainers are located in Sydney and San Francisco, and deliver sessions to customers worldwide via a web seminar.  

 Individual training courses allow one attendee to participate in a pre-scheduled session with attendees from other organizations. Organization training gives you the freedom to schedule a private session that fits in with your schedule, and allowing you to invite an unlimited number of attendees from your organization.

For large groups attending the session from the same location, we recommend that you have a single connection from a conference room rather than multiple connections. The maximum number of connections for an organizational session is 999. For an individual session, you are limited to a single connection per session ordered.

 Although we have not tested extensively on different connection speeds, GoToWebinar recommends a 512K connection. If you are using a PC please refer to the system requirements outlined here. For Mac users the system requirements can be found here.

Individual attendees only need to bring a pen and paper to the session, and will not need to use a computer. In fact, we recommend that attendees do not bring a computer to the session as it may be distracting. A short break will be available at the end of each hour.

How does Enterprise Training work?

Atlassian University

Enterprise customers are entitled to free access to Atlassian University - just have your users sign up with their corporate email addresses.

Enterprise Administrator Training Course

We will email our JIRA and Confluence Enterprise customers with upcoming training dates. The all-day training course will be offered in our San Francisco corporate office.  See here for more information. At this moment, you cannot purchase additional training for other members of your team, but we plan to have this option available in the near future.

 


Last modified on Aug 26, 2013

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.