What are your payment terms, and which payment methods are accepted?
Atlassian has Net 0-day payment terms to all of our customers. This means that the license key(s) or Atlassian OnDemand subscription will only be made available after full payment is received. If you have placed your order but find that you are waiting for your organization to actually make the payment, you can contact us and request a fully-functional evaluation license key to help you cope with any bureaucratic delays.
We are happy to reference a purchase order number on an invoice for you to pay against, but do not accept purchase order payment terms or conditions or otherwise accept POs as payment.
Credit cards offer the fastest method of paying for and receiving your licenses. We accept credit card payments for all download licenses and annual OnDemand subscriptions. We require credit card payments for Starter Licenses and monthly OnDemand subscriptions. Monthly OnDemand subscription holders, please see How do I change the credit card for my subscription to change your credit card on file.
We accept credit cards via our secure Quote & Order Form, phone, or fax. We cannot accept credit card payments for AUD orders.
Bank transfers can take up to seven business days to clear through our banking facilities.
Only European bank accounts issue IBANs. The number we provide in the quote or invoice can be used as the "IBAN" for your bank transfer. It may also be worthwhile to let your bank know that this is an US Dollar account and that the alpha-numeric number has been supplied and verified by our bank's international payments team.
We accept bank transfers for all download products, with the exception of Starter Licenses, which must be paid by credit card.
We accept bank transfers for annual OnDemand subscriptions only. Monthly subscriptions must be paid via auto-billed credit card.
Checks can take up to two weeks to be received and processed by our financial institution. We cannot accept checks for AUD orders.
We accept mailed checks for all download products, with the exception of Starter Licenses, which must be paid by credit card.
We accept mailed checks for annual OnDemand subscriptions only. Monthly subscriptions must be paid via auto-billed credit card.