What is a Server ID?


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The Server ID is an additional tool to help identify your license. The Server ID:

  • is generated when you download and install our software for the first time
  • exists for the life of the product instance
  • survives an upgrade
  • is held in the database
  • is not bound to a specific license
  • is the same for all servers in a cluster (Confluence only)

You only need to add a Server ID when starting an evaluation or when retrieving a new license for the first time

If you need to reinstall, there is no need to worry about the Server ID. Because it is stored in the database, the Server ID travels with the instance when the database or XML backup is restored on the new system. You don't need to generate a new Server ID for your new system.

To access your license key and apply your Server ID, please log into your My.Atlassian account (as the Billing or Technical Contact). Select the license in question, and a drop-down menu will appear with the option to View License.

Select View License and you'll arrive on the Server ID page, which includes instructions on how to access your Server ID. Once applied, you will not be asked for the Server ID again. 

If you have only a License ID and not a Server ID in the License Details page, you may bypass the requirement to enter a Server ID. Click on View License then look for Click here if your Confluence/JIRA instance does not have a Server ID on the Update Server ID page and follow the directions in the documentation.

Last modified on Feb 12, 2018

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