FAQ for Resellers After an order has been placed, how and when does my customer get access to their license? Can I access my customer's license key? Does Atlassian have a reseller program? Does Atlassian offer Academic pricing? Does Atlassian offer any discounts? Do I get a discount as a reseller? How are Atlassian download products licensed? How can I pay an outstanding quote or invoice? How can I purchase or request a quote for a new Atlassian Cloud subscription? How can I purchase or request a quote for an existing Atlassian Cloud evaluation? How can my customer receive technical support? How do I co-term maintenance dates? How do I order new licenses as a reseller? How do I renew or upgrade licenses as a reseller? How do I renew or upgrade my customer's Atlassian Cloud subscription? I'm a Reseller located in the EU, but I'm buying on behalf of a customer who is not located in the EU. Will VAT apply? What is Atlassian Cloud? What is software maintenance? Where can I find the prices for all Atlassian products? Which payment methods are accepted, and what are your payment terms? On this page Related content No related content found Still need help? The Atlassian Community is here for you. Ask the community Software maintenance provides customers access to software upgrades and technical support. Last modified on Aug 1, 2016 Was this helpful? Yes No It wasn't accurate It wasn't clear It wasn't relevant Provide feedback about this article Related content No related content found Powered by Confluence and Scroll Viewport.