• Installing Jira Service Desk
    • Jira applications overview
      • Permissions overview
  • Getting started with Jira Service Desk
    • Getting started for service desk admins
      • Setting up your service desk
      • Creating service desk request types
      • Making queues for your service desk teams
      • Adding service desk agents
      • Customize your service desk channels
      • Bring your service desk to the next level
      • Introduce customers to your service desk
      • Explore a sample project
    • Getting started for service desk agents
  • Administering service desk projects
    • Managing access to your service desk
    • Configuring the customer portal
    • Receiving requests by email
      • Managing the email channel
      • Troubleshooting issues with the email channel
    • Setting up service desk users
      • Managing project role memberships
    • Setting up queues for your team
    • Automating your service desk
      • Send alerts with Jira Service Desk webhooks
    • Managing service desk notifications
      • Translate service desk notifications
    • Setting up request types
      • Troubleshooting issues with request types
    • Setting up approvals
    • Setting up SLAs
      • Create and edit SLA calendars
      • How teams see SLAs
      • Reporting on SLAs
      • Importing SLAs
      • Using JQL queries specific to SLAs
      • Example: creating a basic SLA
      • Example: creating an SLA that doesn't track continuous time
      • Example: creating an SLA with multiple cycles
      • Example: creating an SLA based on due date
    • Setting up service desk reports
    • Default service desk project configuration
    • Using Jira applications with Confluence
    • Using Jira applications with Hipchat
  • Working on service desk projects
    • Working with issues
      • Attaching files and screenshots to issues
      • Creating issues and sub-tasks
        • Creating issues using the CSV importer
      • Editing and collaborating on issues
        • Linking issues
        • Editing multiple issues at the same time
        • Moving an issue
        • Visual editing
        • Scheduling an issue
      • Logging work on issues
      • Approving a service desk request
      • Customizing the issues in a project
    • Searching for issues
      • Basic searching
      • Quick searching
      • Advanced searching
        • Advanced searching - fields reference
        • Advanced searching - keywords reference
        • Advanced searching - operators reference
        • Advanced searching - functions reference
      • Search syntax for text fields
      • Saving your search as a filter
      • Working with search results
        • Constructing cron expressions for a filter subscription
    • Managing your user profile
      • Allowing OAuth access
      • Requesting apps
      • Using keyboard shortcuts
    • Adding announcements
    • Adding customers
    • Adding request participants
    • Using service desk queues
    • Raising requests on behalf of customers
    • Organizing work with versions
    • Organizing work with components
    • Workflows
    • Using Jira on a mobile device
    • Configuring dashboards
      • Adding and customizing gadgets
        • Gadgets for Jira applications
    • View requests in the help center
  • Set up a knowledge base for self-service
    • Knowledge base settings and permissions
    • Write and search for knowledge base articles
  • Using the help center
  • Collecting customer satisfaction (CSAT) feedback
  • Jira Service Desk best practices
    • Best practices for designing the customer portal
    • Best practices for IT teams using Jira Service Desk
      • Fulfilling service requests with your IT service desk
      • Managing changes with your IT service desk
      • Managing incidents with your IT service desk
      • Managing problems with your IT service desk
      • Calculating priority automatically
    • Best practices for software teams using Jira Service Desk
      • Collaborate with other Jira teams on Jira Service Desk issues
      • Collect effective bug reports from customers
      • Customize Jira Service Desk's bug report workflow
      • Escalate Jira Service Desk issues to other Jira teams
      • Get set up for customer service
  • Getting help with Jira Service Desk