JIRA Service Desk 3.10.x upgrade notes
Here are some important notes on upgrading to JIRA Service Desk 3.10. For details of the new features and improvements in this release, see the JIRA Service Desk 3.10.x release notes. As JIRA Service Desk runs on the JIRA platform, you should also view the JIRA platform 7.7 upgrade notes.
Oracle JDBC driver no longer bundled with JIRA
If you're using Oracle as the database, you'll need to download the driver from the Oracle website, and copy it to the
/lib directory in the JIRA installation directory after the upgrade.
The supported Oracle JDBC version is 126.96.36.199. For more info, see Connecting JIRA applications to Oracle.
If you’re upgrading JIRA Data Center with ZDU (zero downtime upgrades), copy the driver to your nodes before starting the upgraded JIRA instances. Starting JIRA without the new driver will result in an error until you replace the driver and restart.
Priority schemes (UI changes)
We've made significant changes to how priorities are managed in JIRA. Currently, your JIRA Service Desk projects are using a global list of priorities. After the upgrade, all these priorities will be moved to the default priority scheme, which works in the same way. Moreover, you can create new priority schemes and make use of them in JIRA Service Desk projects.
Account verification emails
Currently, for organizations running email-based service desks, account verification emails are sent out to customers when requests are raised by email. After the upgrade, project administrators can now disable these account verification emails.
Note: Upgrade to a test environment first. Test your upgrades in your test environment before rolling them into production.
If you're already running a version of JIRA, please follow these instructions to upgrade to the latest version:
- Before you upgrade, we strongly recommend that you back up your installation directory, home directory, and database.
- Read the for all releases between your version and the latest version.
- Download the latest version of JIRA Service Desk.
- Follow the instructions in the Upgrade Guide.
Upgrading from earlier versions?
- 7.0, or later
Take a look at the upgrade matrix. It lists known issues you should be aware of when upgrading between multiple versions.
- Earlier than 7.0
Consult the Migration hub. The JIRA 7.0 release introduced significant changes. You must first upgrade to JIRA 7.0 before upgrading to later versions.