Jira Service Desk 3.13.x upgrade notes

Jira Service Desk Release Notes

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Here are some important notes on upgrading to Jira Service Desk 3.13. For details of the new features and improvements in this release, see the Jira Service Desk 3.13 release notes. As Jira Service Desk runs on the Jira platform, you should also view the Jira platform 7.10 upgrade notes.

Upgrade notes

Jira Service Desk 3.x is a major upgrade

If you're upgrading from Jira Service Desk 2.x, be sure to read these upgrade notes thoroughly, take a full backup, and test your upgrade in a non-production environment before upgrading your production site.

Jira administrators

Nothing to see here, you're safe to upgrade. 

Plugin developers

See Preparing for Jira 7.10 for any important changes regarding plugins.

Upgrade procedure

Note: Upgrade to a test environment first. Test your upgrades in your test environment before rolling them into production.

If you're already running a version of Jira, please follow these instructions to upgrade to the latest version:

  1. Before you upgrade, we strongly recommend that you back up your installation directory, home directory, and database.
  2. Read the release notes and upgrade notes for all releases between your version and the latest version.
  3. Download the latest version of Jira Service Desk.
  4. Follow the instructions in the Upgrade Guide.

Upgrading from earlier versions?

Check the Jira application compatibility matrix to ensure you have the most up to date, compatible versions.

  • 3.1, or later
    There are no known issues.
  • 3.0
    There is a known issue regarding gadgets, and there is a workaround described in the JIRA Service Desk 3.1.x upgrade notes.
  • Earlier than 3.0
    Please consult the Migration hub as it contains information on important user management, application access and log in changes. You must upgrade to JIRA Service Desk 3.0 before upgrading to Jira Service Desk 3.13.
Last modified on May 15, 2018

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