Jira Service Desk 4.5.x release notes
21 October 2019
We're excited to present Jira Service Desk 4.5.
If you're looking for compatible Jira applications, look no further:
Jira Service Desk 4.5 is an Enterprise release
This means we'll provide bug fix releases until 4.5 reaches end of life, to address critical security, stability, data integrity, and performance issues.
Jira Service Desk 4.5 is our fastest version ever! We have performance improvements in almost all scenarios across the product, under high load. Here are some highlights:
- Viewing queues with SLAs is now 10x faster
- Adding a comment in the customer portal is now 3x faster
- Viewing queue: all open issues is 3x faster
- Creating a customer request is 2.5x faster
- Viewing customers/organizations page is now 2.5x faster
- Viewing a service desk issue in the agent view is 2x faster
Overall, we have cut down the response time by 20% to 90% in all scenarios with the exception of "Invite team" with no improvements, and a slight 50ms degradation in "View a customer request on the customer portal".
Curious to learn more?
We don't add new features to our Enterprise releases, just to keep everything smooth and stable, but every release like that gets all the changes from previous versions. Have a look at our change log for a list of features, supported platforms, critical bug fixes, and technical upgrade notes between Jira Service Desk 3.9 and 4.5.
Get ready to upgrade
Before you upgrade, check out the upgrade notes for important changes in this release. As for the upgrade itself, we've created a dedicated upgrade guide, just to show you all the important things specific to this release.
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