Jira Service Desk 4.5.x release notes

Jira Service Desk Release Notes

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21 October 2019

We're excited to present Jira Service Desk 4.5.

Highlights
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Read the upgrade notes for important details about this release and see the full list of issues resolved.

If you're planning to upgrade to Jira Service Desk 4.5.x, we advise upgrading to version 4.5.2 or later as several known issues have been fixed in this version. 


Compatible applications

If you're looking for compatible Jira applications, look no further:

Jira Service Desk 4.5 is an Enterprise release
This means we'll provide bug fix releases until 4.5 reaches end of life, to address critical security, stability, data integrity, and performance issues.



Performance improvements

Jira Service Desk 4.5 is our fastest version ever! We have performance improvements in almost all scenarios across the product, under high load. Here are some highlights:

  • Viewing queues with SLAs is now 10x faster
  • Adding a comment in the customer portal is now 3x faster 
  • Viewing queue: all open issues is 3x faster
  • Creating a customer request is 2.5x faster 
  • Viewing customers/organizations page is now 2.5x faster
  • Viewing a service desk issue in the agent view is 2x faster

Overall, we have cut down the response time by 20% to 90% in all scenarios with the exception of "Invite team" with no improvements, and a slight 50ms degradation in "View a customer request on the customer portal". 

Curious to learn more?

Change log

We don't add new features to our Enterprise releases, just to keep everything smooth and stable, but every release like that gets all the changes from previous versions. Have a look at our change log for a list of features, supported platforms, critical bug fixes, and technical upgrade notes between Jira Service Desk 3.9 and 4.5.

Get ready to upgrade

Before you upgrade, check out the upgrade notes for important changes in this release. As for the upgrade itself, we've created a dedicated upgrade guide, just to show you all the important things specific to this release.

If you're planning to upgrade to Jira Service Desk 4.5.x, we advise upgrading to version 4.5.2 or later as several known issues have been fixed in this version. 



Resolved issues

Issues resolved in 4.5.0

Released on 21 October 2019

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Issues resolved in 4.5.1

Released on 6 November 2019

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Issues resolved in 4.5.2

Released on 16 December 2019

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Issues resolved in 4.5.3

Released on 9 January 2020

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Issues resolved in 4.5.4

Released on 19 March 2020

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Last modified on Dec 16, 2019

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