Administrator

Administrators are users with administrative rights for a service desk.

In addition to what agents can do, administrators can also: 

  • Add agents, collaborators and customers to a service desk
  • Remove agents, collaborators and customers agents from a service desk
  • Configure request types and the Customer Portal
  • Create and edit reports 
  • Create SLAs for measuring progress
  • Connect a Confluence knowledge base to a service desk
  • Configure the email channel a service desk
An administrator consumes one JIRA Service Desk license and one JIRA license.

Last modified on Sep 9, 2014

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