Customer

Customers, also known as JIRA Service Desk customers, are users who create requests for agents to work on.

Customers have access to the Customer Portal; they do not have access to the service desk interface in JIRA used by the service team. 

Customers can:

  • Create requests and track their own requests
  • Add public comments to their own requests
  • Add attachments to their own requests
Customers do not consume JIRA Service Desk licenses or JIRA user licenses. 

Last modified on Sep 1, 2014

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