JIRA Service Desk Documentation Install JIRA Service Desk Getting started with JIRA Service Desk Setting up service desk users Setting up service desks for your projects Working on a service desk Reports SLAs Providing self-help resources for your customers with a knowledge base JIRA Service Desk 2.5 Release Notes Best practices Reference Glossary On this page In this section Administrator Agent - JIRA Service Desk Collaborator Customer Customer Portal Issue - JIRA Service Desk Issue type Knowledge base Queue - JIRA Service Desk Report Request Request form Service-level agreement (SLA) SLA tracker Related content No related content found Still need help? The Atlassian Community is here for you. Ask the community AdministratorAgent - JIRA Service DeskCollaboratorCustomerCustomer PortalIssue - JIRA Service DeskIssue typeKnowledge baseQueue - JIRA Service DeskReportRequestRequest formService-level agreement (SLA)SLA tracker Last modified on Feb 24, 2014 Was this helpful? Yes No It wasn't accurate It wasn't clear It wasn't relevant Provide feedback about this article In this section Administrator Agent - JIRA Service Desk Collaborator Customer Customer Portal Issue - JIRA Service Desk Issue type Knowledge base Queue - JIRA Service Desk Report Request Request form Service-level agreement (SLA) SLA tracker Related content No related content found Powered by Confluence and Scroll Viewport.