How JIRA Service Desk Collects Analytics

JIRA Service Desk tracks user events for the purposes of usage analytics so that we can improve the product. 

How to change data collection settings?

If you use JIRA Service Desk Server (you install it from Atlassian Marketplace), you can opt in or out for data collection. You can change your data collection settings at any time by going to  > System > Advanced > Analytics.

If you use JIRA Service Desk Cloud, you will not be presented with an opt-in prompt.  This is because data collection in Atlassian Cloud is already permitted and described in our Privacy Policy and End User Agreement and cannot be disabled.

What do we collect?

All the data we collect is subject to the terms of our Privacy Policy and our End User Agreement.

JIRA Service Desk collects information regarding the type and frequency of feature usage within the product. We use these usage metrics to better understand how you use our product so that we can improve the product in future releases.

How is data collected?

For all customers we use the Atlassian Analytics plugin to collect and analyze the data.

Last modified on Dec 2, 2014

Was this helpful?

Yes
No
Provide feedback about this article

Not finding the help you need?

Ask the community

Powered by Confluence and Scroll Viewport.