How JIRA Service Desk Collects Analytics
JIRA Service Desk tracks user events for the purposes of usage analytics so that we can improve the product.
How to change data collection settings?
If you use JIRA Service Desk Server (you install it from Atlassian Marketplace), you can opt in or out for data collection. You can change your data collection settings at any time by going to > System > Advanced > Analytics.
What do we collect?
JIRA Service Desk collects information regarding the type and frequency of feature usage within the product. We use these usage metrics to better understand how you use our product so that we can improve the product in future releases.
How is data collected?
For all customers we use the Atlassian Analytics plugin to collect and analyze the data.