Install JIRA Service Desk

JIRA Service Desk is a JIRA add-on, which makes it easy to install and set up through the Atlassian Marketplace. 

Before you begin

  • You must have the 'JIRA System Administrators' global permission.
  • If your JIRA instance is on a server that cannot access the internet, download JIRA Service Desk from the Atlassian Marketplace
  • JIRA Service Desk is available with the following language packs: Spanish, French, German, and Japanese.

Installing JIRA Service Desk

  1. Log in to JIRA as a user with the 'JIRA System Administrators' global permission.
  2. Click the 'cog' icon on the top bar (or click Administation if using an older version of JIRA) and select Add-ons. The Universal Plugin Manager (UPM) page will be displayed.
  3. Install the add-on. 
    • If you have downloaded JIRA Service Desk, click Upload add-on
    • If you haven't, search for JIRA Service Desk and install it. 
    A confirmation message and the add-on details will display, if it is installed successfully.

Disabling JIRA Service Desk for a project

After you've installed JIRA Service Desk and began using it, you can disable a service desk for any specific project without uninstalling JIRA Service Desk. To disable a service desk for a project, go to the project administration page and use the Service Desk page to disable it.

Last modified on Sep 11, 2014

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