Issue - JIRA Service Desk

Customer requests are issues for the service team. An issue usually has more fields than the corresponding customer request.

When an agent works on customer requests, they use the JIRA issue view to update the requests, and all the information is recorded in the corresponding issues. 

To see how issues look like for customers, see Request.

An example JIRA Service Desk issue

Last modified on Sep 9, 2014

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