Managing SLA data

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When new SLA metric names are created, new custom fields are created in JIRA to store them. The type of these custom fields is SLA CustomField Type. As a JIRA administrator, you have the following options to manage the SLA custom fields.

Learn more about JIRA custom fields.

Related pages

1. Set whether project administrators can create new SLA metric names

New metric names create new custom fields. You can restrict the creation of them to only be available for JIRA administrators.

  1. Choose > Add-ons. Scroll down to the JIRA Service Desk section and choose Configuration.

    Keyboard shortcut'g' + 'g' + start typing 'service desk'

  2. Use the Allow project administrators to create SLA custom fields option. If the setting is disabled, service desk administrators can only select from existing metric names when creating SLAs.

2. Clean up unused custom fields

You can find out if there are SLA custom fields that are not used by any SLA metrics and clean them up with one simple click.

On the configuration page, the Number of SLA fields currently not in use menu shows the number of unused custom fields if any. To delete them, click the Clean up button.


Last modified on Sep 5, 2014

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