JIRA Service Desk provides powerful realtime reporting functionality so you can see your team's performance metrics. You can also create your own custom reports to query any combination of performance data.
Your team members have access to a read-only version of the Reports tab so they can also see the data you're tracking.
Tip: See Reporting on SLAs for detailed information on how to run reports on SLA progress or status.
For information about the permissions needed to see and adminster reports, see How JIRA and JIRA Service Desk Work Together.