Customers create requests with the Customer Portal or by sending emails to the email account that is linked with your service desk project. 

Depending on what your organizations use JIRA Service Desk for, a request might represent a support ticket, a leave request, etc.. 

Customers fill in the details of a request in a set of fields defined by the service desk administrator and the request is saved as an issue in JIRA Service Desk. Customers interact with agents by adding comments to the request. The status of the request is used to communicate the progress of the request. To see how a request appears for agents, see Issue - JIRA Service Desk.

 An example request

Last modified on Jun 22, 2015

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