Standard permissions

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This page shows the permission configuration for a standard JIRA Service Desk permission scheme.  

Project Permissions

Users / Groups / Project roles

Explanation

Administer Projects

Project Role (Administrators)

Permission to administer a project. This includes the ability to edit project role membership, project components, project versions and some project details ('Project Name', 'URL', 'Project Lead', 'Project Description').

Browse Projects

  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Collaborators)
  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to browse projects, use the Issue Navigator and view individual issues (except issues that have been restricted via Issue Security). Many other permissions are dependent on this permission, e.g. the 'Work On Issues' permission is only effective for users who also have the 'Browse Projects' permission.

View Development Tools

  • Project Role (Administrators)

Permission to view the Development panel, which displays information from Bitbucket, GitHub, Stash, FishEye, Crucible and Bamboo, if JIRA is integrated with compatible versions of these applications.

For older versions of Stash and FishEye or for Subversion and CVS, this grants permission to view the related source code commits for an issue, in the 'Commits' and 'Source' tabs. Note that for CVS, to view the related source code commits, the project needs to be associated with at least one Repository.

View (Read-Only) Workflow

  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to view the project's 'read-only' workflow when viewing an issue. This permission provides the 'View Workflow' link against the 'Status' field of the 'View Issue' page.

Issue Permissions

Users / Groups / Project roles

Explanation

Create Issues
  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Team)
  • Project Role (Administrators)
Permission to create issues in the project. (Note that the Create Attachments permission is required in order to create attachments.) Includes the ability to create sub-tasks (if sub-tasks are enabled).
Edit Issues
  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Team)
  • Project Role (Administrators)
Permission to edit issues (excluding the 'Due Date' field — see the Schedule Issues permission). Includes the ability to convert issues to sub-tasks and vice versa (if sub-tasks are enabled). Note that the Delete Issue permission is required in order to delete issues. The Edit Issue permission is usually given to any groups or project roles who have the Create Issue permission (perhaps the only exception to this is if you give everyone the ability to create issues — it may not be appropriate to give everyone the ability to edit too). Note that all edits are recorded in the Issue Change History for audit purposes.
Transition Issues
  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Team)
  • Project Role (Administrators)
Permission to transition (change) the status of an issue.
Schedule Issues
  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Team)
  • Project Role (Administrators)
Permission to schedule an issue — that is, to edit the 'Due Date' of an issue. In older versions of JIRA this also controlled the permission to view the 'Due Date' of an issue.
Move Issues
  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Team)
  • Project Role (Administrators)
Permission to move issues from one project to another, or from one workflow to another workflow within the same project. Note that a user can only move issues to a project for which they have Create Issue permission.

Assign Issues

  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to assign issues to users. Also allows autocompletion of users in the Assign Issue dropdown. (See also Assignable User permission below)

Assignable User

  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to be assigned issues. (Note that this does not include the ability to assign issues; see Assign Issue permission).

Resolve Issues
  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Team)
  • Project Role (Administrators)
Permission to resolve and reopen issues. This also includes the ability to set the 'Fix For version' field for issues. Also see the Close Issues permission.

Close Issues

  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to close issues. (This permission is useful where, for example, developers resolve issues and testers close them). Also see the Resolve Issues permission.

Modify Reporter

  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to modify the 'Reporter' of an issue. This allows a user to create issues 'on behalf of' someone else. This permission should generally only be granted to administrators.

Delete Issues

  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to delete issues. Think carefully about which groups or project roles you assign this permission to; usually it will only be given to administrators. Note that deleting an issue will delete all of its comments and attachments, even if the user does not have the Delete Comments or Delete Attachments permissions. However, the Delete Issues permission does not include the ability to delete individual comments or attachments.

Link Issues

  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to link issues together. (Only relevant if Issue Linking is enabled).

Set Issue Security

  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to set the security level on an issue to control who can access the issue. Only relevant if issue security has been enabled.

Voters & Watchers Permissions

Users / Groups / Project Roles

Explanation

View Voters and Watchers
  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Team)
  • Project Role (Administrators)
Permission to view the voter list and watcher list of an issue. Also see the Manage Watcher List permission.

Manage Watcher List

  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to manage (i.e. view/add/remove users to/from) the watcher list of an issue.

Comments Permissions

 

Explanation

Add Comments

  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Collaborators)
  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to add comments to issues. Note that this does not include the ability to edit or delete comments.

Edit All Comments
  • Project Role (Service Desk Team)
  • Project Role (Administrators)
Permission to edit any comments, regardless of who added them.

Edit Own Comments

  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Collaborators)
  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to edit comments that were added by the user.

Delete All Comments
  • Project Role (Service Desk Team)
  • Project Role (Administrators)
Permission to delete any comments, regardless of who added them.
Delete Own Comments
  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Collaborators)
  • Project Role (Service Desk Team)
  • Project Role (Administrators)
Permission to delete comments that were added by the user.

Attachments Permissions

Users / Groups / Project Roles

Explanation

Create Attachments

  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Collaborators)
  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to attach files to an issue. (Only relevant if attachments are enabled). Note that this does not include the ability to delete attachments.

Delete All Attachments

  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to delete any attachments, regardless of who added them.

Delete Own Attachments

  • Service Desk Customer - Portal Access
  • Project Role (Service Desk Collaborators)
  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to delete attachments that were added by the user.

Time Tracking Permissions

Users / Groups / Project Roles

Explanation

Work On Issues

  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to log work against an issue, i.e. create a worklog entry. (Only relevant if Time Tracking is enabled).

Edit Own Worklogs
  • Project Role (Service Desk Team)
  • Project Role (Administrators)
Permission to edit worklog entries that were added by the user. (Only relevant if Time Tracking is enabled). Also see the Work On Issues permission.
Edit All Worklogs
  • Project Role (Administrators)
Permission to edit any worklog entries, regardless of who added them. (Only relevant if Time Tracking is enabled). Also see the Work On Issues permission.

Delete Own Worklogs

  • Project Role (Service Desk Team)
  • Project Role (Administrators)

Permission to delete worklog entries that were added by the user. (Only relevant if Time Tracking is enabled). Also see the Work On Issues permission.

 Delete All Worklogs
  • Project Role (Administrators)

Permission to delete any worklog entries, regardless of who added them. (Only relevant if Time Tracking is enabled). Also see the Work On Issues permission.

Last modified on Sep 8, 2014

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