Users, groups and project roles
The service-desk-agents group and JIRA Service Desk license
In addition to the default groups in JIRA, JIRA Service Desk adds the service-desk-agents group to the system and uses this group to manage license allocation.
All users in this group count towards the JIRA Service Desk license seats.
- Administrators and agents are added to this group automatically when you create user accounts for them.
- They are removed from this group when you revoke their agent license.
To understand how the group is associated with the license technically, see JIRA Service Desk licensing.