Users, groups and project roles

Users, groups and project roles are what you use the most when managing users and their permissions. 

JIRA Service Desk project roles

JIRA Service Desk automatically assigns the permissions to users for the project role they are in. 

The Administrators role is a JIRA default role. When you appoint a user as the administrator of a service desk on the People tab, the user is automatically added to this role. 

JIRA Service Desk adds the following roles to service desk projects.

• Service Desk Customers: This role contains the customers of a service desk. 
• Service Desk Team: This role contains the agents on a service desk. 
• Service Desk Collaborators: This role contains the collaborators on a service desk. 

By default, the user who creates a service desk project is in the Service Desk Team and Administrators role. If the Allow unassigned issues JIRA option is disabled, the creator will also be added to the Developers role.

• For information about the JIRA option, see Configuring JIRA Options.
• For information about the Developers role, see Managing Project Roles.
• For information about how the permissions are set up for the roles in service desk projects, see JIRA Service Desk permissions.