Adding announcements

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If your admin gives you permission, you can add announcements to the customer portal and help center. Use announcements to tell customers about outages, holidays, tips, and important links.

On this page:

Add announcements to the help center

  1. Go to the help center at <yoursitename>/servicedesk/customer/portals
  2. Click Customize.

  3. Add an Announcement subject and message

    Note

    If the announcements fields aren't editable, it's because the help center is in a different language than your Jira site. Ask your admin for help.

Add announcements to the portal

  1. In the sidebar, click Customer channels (), then copy the portal link into your browser.
  2. Click Add announcement.
  3. Add an Announcement subject and message

Last modified on Jan 30, 2018

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