Adding announcements

If your admin gives you permission, you can add announcements to the customer portal and help center. Use announcements to tell customers about outages, holidays, tips, and important links.

On this page:

Add announcements to the help center

  1. Navigate to the help center at <yoursitename>/servicedesk/customer/portals

  2. Click Customize.
  3. Add the Announcement subject and message

Add announcements to the portal

  1. In the sidebar, click Customer channels (), then copy the portal link into your browser.
  2. Click Add announcement.
  3. Add the Announcement subject and message

Last modified on Aug 11, 2017

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