What are approvals?
Some requests might need approval before they can move to the next status in their workflow.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Set up an approval stage
Some issues might need approval before they can move to the next status in their workflow. For example, a manager might approve leave requests, or an IT manager might approve new system accounts. People don't need a Jira Service Management license to approve issues — they just have to be customers of the service project. Learn more about users and roles in Jira Service Management
Set up approval steps
Learn how to set up approval steps.
Add a new custom field to a service project
Learn how to add custom fields to your requests.
Add an approval step to a workflow
When you add an approval step to a workflow, you can choose who approves issues, and what happens when they're approved or declined.
Define approvers for a request type
Define approvers for specific request types in advance so that you don’t have to manually enter them each time.
Allow customers to choose approvers
When setting up approvals, you can allow customers to choose approvers by adding a user picker field to the portal form.
Add a conditional field to a service project
Learn how to add conditional fields to your requests.
Manage settings for approval by email and chat
Allow approvers to approve a request directly from an email notification or chat.
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