Getting help with Jira Service Desk

If you don't know how to do something, or something isn't working:

  1. Check the knowledge base.

  2. Search or ask the Atlassian Community.

If you've identified an issue, but don't need further assistance, report a bug.

If you don't like the way something works, or want a new feature, suggest it to our developers.

If you need help with anything else, raise a support request. Include as much information as possible to help our support team resolve your issue faster.

About our help resources

Jira Service Desk knowledge base 

The knowledge base is maintained by our support team, and is the best place for known issues, workarounds, and edge cases. It's also a good resource for information about add-ons or third-party apps. 

Atlassian Community 

Atlassian Community is our official forum where other Atlassian users, experts, and fans contribute questions and answers.

This is the best source for help if you:

  • need help with a special use case
  • try to perform an unsupported operation 
  • develop add-ons for Jira Service Desk

Atlassian issue tracker 

Our official issue tracker records our backlog of bugs, suggestions, and other changes. This is open to the public. If you log in with your Atlassian account, you can create, comment, vote on, and watch issues.

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Tip:

 Before you create an issue, search the existing issues to see if a similar issue has already been created.

Atlassian Support 

Our support team handles support requests that are raised in our support system. You need to log in using your Atlassian account before you can raise support requests. 

For information on our support policies, including support availability, SLAs, bugfixes, and more, see Atlassian Support Offerings. For security-related support, see Security @ Atlassian.

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Tip:

If you're a Jira system administrator, you have a number of additional support tools available. These include the ability to raise a support request from within your Jira applications, create zip files of key Jira application information, and more. For details, see the Administering Jira Applications documentation.

Last modified on Sep 4, 2018

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