Getting help with Jira Service Desk

How can we help you?

We have a number of help resources available. You can get your problem resolved faster by using the appropriate resource.

If you don't know how to do something or something isn't working for you:

  1. Check the knowledge base.

  2. Search or ask the Atlassian Community.

If you've identified an issues but don't need further assistance, report a bug.

If you don't like the way something works, or want a new feature, suggest it to our developers.

If you need help with anything else, raise a support request. Include as much information as possible to help our support team resolve your issue faster.

About our help resources

Jira Service Desk knowledge base 

If there are known issues with a version after it has been released, the problems will be documented as articles in our knowledge base. The knowledge base also includes workarounds for very specific use cases. It's a good place to check, especially if your site uses add-ons or other 3rd party apps.

Atlassian Community 

Atlassian Community is our official application forum. Other Atlassian customers and fans contribute questions and answers to this site.

This is your best avenue for help if you:

  • use an unsupported version or platform  
  • try to perform an unsupported operation 
  • develop add-ons for Jira Service Desk

Atlassian issue tracker 

Our official issue tracker records our backlog of bugs, suggestions, and other changes. This is open for the public to see. If you log in with your Atlassian account, you will be able to create issues, comment on issues, vote on issues, watch issues, and more.

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 Before you create an issue, search the existing issues to see if a similar issue has already been created.

Atlassian Support 

Our support team handles support requests that are raised in our support system. You need to log in using your Atlassian account before you can raise support requests. 

For information on our general support policies, including support availability, SLAs, bugfixes, and more, see Atlassian Support Offerings. Note, you'll find anything security-related at Security @ Atlassian.

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If you are a Jira system administrator, you have a number of additional support tools available. These include the ability to raise a support request from within your Jira applications, create zip files of key Jira application information, and more. For details, see the Administering Jira Applications documentation.

Last modified on Jul 2, 2018

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