Jira Cloud plans

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Plans in Jira Cloud let you choose the right features and functionality for your stage of business. From teams of three where you share everything, up to large enterprises with thousands of staff where visibility and control are paramount, there's a plan to suit your needs.

What do I get with each plan?

Plans comparison for Jira Software

Plan descriptions
For small teams to plan and track work more efficientlyFor growing teams focused on building more togetherFor organizations that need to scale how they collaborate and track workFor enterprises with global scale, security, and governance needs
User limit
Up to 10 usersUp to 20,000 usersUp to 20,000 usersUp to 20,000 users
Site limitSite Limit restricts the number of sites (instances) that can be licensed under a subscription plan. OneOneOneUnlimited
Scrum and Kanban boards
Agile reporting
Customizable workflows
Apps and integrations

Automate any task or process with just a few clicks. With Global and multi-project automation you can automate across as many projects as you need with a single rule. Learn more.

Customers on Free and Standard plans have access to a limited monthly trial allotment of global and multi project rule executions (100 and 500 per month, respectively).

Premium users have 1000 global and multi-project rule executions per paid user per month. Ex: 200 users in Jira Cloud Premium will have 200,000 monthly global/multi-project rule executions per month. This is pooled across all Jira tools and all users. Enterprise users have access to unlimited automation executions.

Single projectSingle projectGlobal and multi-projectGlobal and multi-project

Build big picture plans for your team. Our basic roadmap is designed to enable you to build a roadmap for your team. Advanced Roadmaps is designed to help you build plans across multiple teams. Learn more.

Dependency management

Track dependencies within your team and across your organization to ensure projects deliver on time. Basic dependency management is designed to help you map dependencies within your team. Advanced dependency management is designed to help you map dependencies across multiple teams.

Project roles

Advanced permissions

Capacity planning

Keep your goals on track by accounting for whether your teams have bandwidth to complete the work they’ve scoped. See multiple teams' capacity on a sprint by sprint basis.

Project archiving

Admin controls
Domain verification and account capture
Session duration management (desktop)
Admin insights


Leverage a safe, isolated sandbox environment to test and preview configuration changes, product updates and more along with ability to clone data from production environment. Learn more.

Release tracks

Batch cloud releases to give admins time to plan and prepare end-users for updates. Learn more.

Security and compliance
Atlassian Access (SSO, SCIM, and Active Directory Sync)
Requires Access subscriptionRequires Access subscriptionRequires Access subscriptionIncluded
Password policies
Encryption in transit & at rest
Business continuity & disaster recovery
Anonymous access

Audit logs

Anonymous access

IP allowlisting

Data residency

Specify where your data is hosted within Atlassian’s global cloud footprint to help meet your corporate policies and compliance requirements. Learn more.

Storage, support and invoicing
2 GB file storage250 GB file storageUnlimited storageUnlimited storage

Community support

Local business hours

24/7 Premium support

24/7 Enterprise support

Guaranteed Uptime SLA



Centralized Per-User LicensingCentralized per-user subscription model that allows a user entry into all sites (instances) with a single license


For a price estimate, check out our Jira Software pricing page.

Plans comparison for Jira Work Management

User limitUp to 10 usersUp to 10,000 users
Storage2 GB250 GB
SupportCommunity support9–5 Standard support
Scrum (Jira Software) and Kanban boards(tick)(tick)
Agile reporting (Jira Software)(tick)(tick)
Customizable workflows(tick)(tick)
Roadmaps (Jira Software team-managed projects)(tick)(tick)
Single project automationUnlimitedUnlimited
Global and multi-project automation100 executions per month500 executions per month
Project permissions-(tick)
Anonymous access to projects-(tick)
Issue permissions-(tick)
Audit logs-(tick)
Release tracks--
Data pinning to a realm--
Uptime SLA--

For a price estimate, check out our Jira Work Management pricing page.

Plans comparison for Jira Service Management

User limitUp to 3 agentsUp to 5,000 agentsUp to 5,000 agentsUp to 5,000 agents
Customer limitUnlimitedUnlimitedUnlimitedUnlimited
Storage2 GB250 GBUnlimited


SupportCommunity support9–5 Standard Support24/7 Premium Support24/7 Enterprise Support
Multi-channel support(tick)(tick)(tick)(tick)
Customizable workflows and SLA’s(tick)(tick)(tick)(tick)
Custom reports(tick)(tick)(tick)(tick)
Automation (tick)(tick)(tick)(tick)
Global and multi-project automation100 executions per month500 executions per month1,000 executions per user per month (combined)1,000 executions per user per month (combined)
Issue-level security settings-(tick)(tick)(tick)
Audit logs-(tick)(tick)(tick)

Release tracks


Data pinning to a realm


Uptime SLA


For a price estimate, check out our Jira Service Management pricing page.


The Free plan is for small teams of fewer than 10 people who are just getting started with Jira.

On the Free plan you get:

  • Up to 10 users (or 3 agents for Jira Service Management)
  • 2 GB of file storage
  • Atlassian Community support

Limitations in Free

There are some limitations to the following features when you use Free plans for Jira Cloud products:

  • Permissions, roles, and issue-level security
  • Audit logs
  • Email notifications
  • Apps that extend Jira Cloud
  • Advanced roadmaps that can help you track multiple projects across different teams 

If all of your Jira Cloud products are on the Free plan, those products will be deactivated after 120 days of inactivity.

Read more about deactivating inactive products and other limitations in Free plans.


As your team grows, and you need tighter access control, more file storage, and better support, you can move to Standard or Premium.

On the Standard plan, you move up to:

  • Up to 20,000 users for Jira Software (10,000 for Jira Work Management and 5,000 agents in Jira Service Management)
  • 250 GB of file storage
  • Advanced permissions, roles, and permission sharing between company-managed projects
  • Audit logs for keeping track of important changes
  • Standard Support (available 9 am–5 pm Monday to Friday for your time zone)

Advanced roadmaps can help you and your team track multiple projects across different teams. To take advantage of Jira's powerful project tracking features, upgrade your plan to Premium.


The Premium plan is available for Jira Software and Jira Service Management. This plan gets you the best of everything, including Premium dedicated customer support.

On the Premium plan for both Jira Software and Jira Service Management, you get:

  • Unlimited file storage
  • Premium dedicated Atlassian 24/7 support
  • 99.9% uptime service level agreement (SLA)
  • Advanced roadmaps that help you track multiple projects across different teams
  • Sandboxes
  • Release tracks


The Enterprise plan is available for Jira Software and Jira Service Management. This plan gets you everything from the Premium plan, plus you can:

  • Pin product content at rest to a data realm – Learn more

  • Give users access to an unlimited number of Jira Software Enterprise products and only pay for each user once

  • Get our 99.95% uptime service level agreement (SLA)

To inquire about an Enterprise trial or change to an Enterprise plan, fill out our contact form and someone from our team will reach out.

Inherited Jira Work Management plans

Jira Software and Service Management are built on top of Jira Work Management. If you have a license for either Jira Software or Service Management, you also get Jira Work Management with project templates made specifically for business teams. The Jira Work Management plan you inherit depends on what plans you have for your other Jira Cloud products.

If all of your other Jira Cloud products are on the Free plan, you'll get the features of Jira Work Management Free. If you have any Jira Cloud product on Standard, Premium, or Enterprise you'll get the features of Jira Work Management Standard (there's no Jira Work Management Premium or Enterprise).

If you don't specifically activate a license for Jira Work Management, you can use the features associated with your plan level but you don't get a separate user allowance for Jira Work Management. To add more users for Jira Work Management, activate a plan for Jira Work Management.

Change your plan

If you're using Jira Cloud already, you can try another plan at no extra cost for the remainder of your current and next billing cycles, and cancel any time during the trial if you don't want to proceed. During a trial, you can use all the features available on the new plan, but SLA compensation included on the Premium or Enterprise plan doesn't commence until the end of your trial. Once the trial finishes, you'll be placed onto the new plan and charged the new amount at the end of your billing cycle. If you have a Free plan and want to try another plan for free, you can try the Standard plan for 14 days and the Premium plan for 30 days. Contact us to try the Enterprise plan.

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Not sure which plan you're on? Choose Settings ) >  Billing Manage subscriptions to find out. The plan for each product is shown next to the product name. 

If you change to a lower plan level, you can keep using the features available in your current plan until the end of your billing period.

You need to be an Atlassian Cloud site admin to change a plan for your site. Learn more about site admins.

To change the plan for your site:

  1. Choose Settings (  ) >  Billing  Manage subscriptions
  2. Choose Change next to your plan name

You're ready to try out your new plan!

To successfully change to the Free plan for a Jira Cloud product, you need to have 10 users or fewer (Jira Software or Jira Work Management) or 3 agents or fewer (Jira Service Management). If you're over that limit when you try to change your plan, the change will fail and you'll remain on your current plan.

Free cloud migration trials for Jira Server instances

If you're using Jira Server and trialing Jira Cloud, your cloud migration trial lasts for the remainder of your existing server license period, up to 12 months. If you change to the Free plan during that trial period, your cloud migration trial will end immediately, and you'll be required to upgrade to a Standard or Premium Jira Cloud plan to use additional features. For that reason, we don't recommend changing to the Free plan while you're on a free cloud migration trial. To learn more, visit Cloud migration trials for server and Data Center customers.

Last modified on Nov 17, 2021

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