Searching for issues

Can't find the customer issue you've been working on? This page will show you how to search for issues in Jira Service Desk. Any agent can search for issues, although they will only see results from projects they have access to.

In the following section, you'll learn how to run a search and use the search results.

On this page:

1. Go to the issue search page

You can search through issues, fields, comments, all sorts of stuff with Jira. We suggest using quick search for most things. But, to create shareable searches and filters, go to the issue search page:

  1. Select the Jira icon (, or )  >  Issues and select a filter. For example,  My open issues.
  2. Select Search issues

2. Define your search criteria

The first step in searching for issues is to define the criteria for your new search. You can define your search criteria in two different ways: using the basic search, or using the advanced search.

Basic search

The basic search is easier to use than the advanced search. It provides a user-friendly interface that lets you define complex queries, without needing to know how to use JQL (advanced searching).

Advanced search

The advanced search is Jira's most powerful search method. You can specify criteria that cannot be defined in the other searches (for example, the ORDER BY clause). However, you need to know how to construct structured queries using the Jira Query Language (JQL) to use this feature.

3. Change your view of the search results

You have crafted the perfect search criteria and run the search. Your search results will be displayed in the issue navigator. The issue navigator allows you to change how the search results are displayed. For example, you may want to bring high priority issues to the top or hide certain fields.

  • Change the sort order: Click the column name.
  • Show/hide columns: Click Columns and choose the desired columns.

4. Working with the search results

You've got the search results displaying the way that you want. Now you can work with the actual issues in the search results. The issue navigator lets you action individual issues, as well as the entire set of issues returned by your search.

Individual issues:

  • View the issue: Click the issue key or name.
  • Action individual issues: Hover over an issue row, click more (•••) for that issue, then select an option.

All issues in the search results:

  • Export the search results to different formats, like Excel and XML: Select Export () and choose the desired format.
  • Share the search results: Click share (), then enter the recipient's details.
  • Create an RSS feed: Select Export ( > RSS or RSS (with comments).
  • Bulk modify issues in search results: Click more (•••) above the search results, then select Bulk change all <n> issue(s).

5. Save your search

If you frequently run the same search, you can save the search criteria as a filter. This saves you from having to manually redefine the search criteria every time. Jira applications also include a number of predefined system filters for common queries, such as 'My open issues, Reported by me, Viewed recently, and All issues.

To save your search as a filter: On the search results page, click Save as and enter a name for the filter. Your new filter will be shown in the left panel with your other favorite filters, filters shared with you, and the system filters. To run a filter, just click it.

Next steps

Read the following related topics:

Last modified on Jan 30, 2018

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