JIRA Service Desk Server 3.12 documentation
Put the power of JIRA in the hands of your service desk team.
Get started
New to JIRA Service Desk? Check out our guides for new administrators and users.
View guideWhat’s new
Time to upgrade? Get the lowdown on the latest and greatest in JIRA Service Desk 3.12.
View latest changesInstalling JIRA Service Desk
Learn how to install JIRA Service Desk and use it with other Atlassian products.
Administering service desk projects
Set up your customer portal and define project access, request types, and more.
Working on service desk projects
Get to know all the basic functions you'll be performing in a project.
Serving customers with a knowledge base
Deflect common requests and solve issues faster by linking to a knowledge base.
Using the help center
Let your customers search popular request types and service desks.
Collecting customer satisfaction (CSAT) feedback
Measure customer satisfaction and improve your service levels.
JIRA Service Desk best practices
Learn from our mistakes and get ahead of the pack.
Getting help with JIRA Service Desk
Still have questions? Got any feedback? Drop us a line and let us know!