JIRA Service Desk Server 3.6 documentation

Put the power of JIRA in the hands of your service desk team.


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New to JIRA Service Desk? Check out our guides for new administrators and users.

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What’s new

Time to upgrade? Get the lowdown on the latest and greatest in JIRA Service Desk 3.6.

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Installing JIRA Service Desk

Learn how to install JIRA Service Desk and use it with other Atlassian products.

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Administering service desk projects

Set up your customer portal and define project access, request types, and more.

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Working on service desk projects

Get to know all the basic functions you'll be performing in a project.

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Serving customers with a knowledge base

Deflect common requests and solve issues faster by linking to a knowledge base.

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Using the help center

Let your customers search popular request types and service desks.

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Collecting customer satisfaction (CSAT) feedback

Measure customer satisfaction and improve your service levels.

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JIRA Service Desk best practices

Learn from our mistakes and get ahead of the pack.
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Getting help with JIRA Service Desk

Still have questions? Got any feedback? Drop us a line and let us know!

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