Getting started for service desk admins
As an admin, you will set up and configure queues for your agents. Your agents will then view and work on issues from the same tab:
Use the Reports tab to view your team's workload. You can also set up custom reports to track your team's progress in more detail:
Here, you will set up request types, brand your customer portal, link your service desk to an email account, and manage users:
This link lets you navigate the customer view of your service desk project:
Now that you're familiar with your service desk workspace, you can set up your own Jira Service Desk site and add your first project.