Best practices for software teams using Jira Service Desk

This guide helps teams using server versions of Jira Service Desk and Jira Software.

Software teams that develop with Jira Software can give technical support and get customer feedback using Jira Service Desk. Teams using Jira Software can view and comment on Jira Service Desk bug reports without any additional licensing or billing cost. Read more about collaborating on Jira Service Desk.

You can use this guide and Jira Service Desk's customer service project template to:

  • collect user bugs and feedback via a built-in web portal
  • give users technical support
  • help users with licensing and billing

Jira Service Desk is highly configurable, and the template is just a starting point. Over time, you can fine-tune the template to your specific business needs.

This guide covers how to:

Last modified on Jul 3, 2020

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