Jira Service Desk Server 4.12 documentation

Put the power of Jira in the hands of your service desk team.

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New to Jira Service Desk? Check out our guides for new administrators and users.

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What’s new

Time to upgrade? Get the lowdown on the latest and greatest in Jira Service Desk 4.12.

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Last modified on Jan 25, 2021

Installing Jira Service Desk

Learn how to install and upgrade Jira Service Desk, and use it with other Atlassian products.

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Administering service desk projects

Discover the how-to info that will make your service desk awesome for you and your customers.

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Working on service desk projects

Get to know all the basic functions you'll be performing in a project.

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Set up a knowledge base for self-service

Deflect common requests and solve issues faster by linking to a knowledge base.

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Setting up incident management

Set up incident management to allow agents to view and manage Opsgenie incidents within their projects.

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Providing help in multiple languages

Add extra languages to your service desk so customers can see the portal and help center in their preferred language.

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Using the help center

Let your customers search popular request types and service desks.

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Collecting customer satisfaction (CSAT) feedback

Measure customer satisfaction and improve your service levels.

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Jira Service Desk best practices

Learn from our mistakes and get ahead of the pack.

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Personalize your accessibility settings to make it easier to work with Jira.

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Getting help with Jira Service Desk

Still have questions? Got any feedback? Drop us a line and let us know!

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Jira Data Center and Server mobile app

Work on your projects and requests on the go with the Jira Server mobile app.

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