Jira Service Desk Server 4.12 documentation
Installing Jira Service Desk
Learn how to install and upgrade Jira Service Desk, and use it with other Atlassian products.
Administering service desk projects
Discover the how-to info that will make your service desk awesome for you and your customers.
Working on service desk projects
Get to know all the basic functions you'll be performing in a project.
Set up a knowledge base for self-service
Deflect common requests and solve issues faster by linking to a knowledge base.
Setting up incident management
Set up incident management to allow agents to view and manage Opsgenie incidents within their projects.
Providing help in multiple languages
Add extra languages to your service desk so customers can see the portal and help center in their preferred language.
Using the help center
Let your customers search popular request types and service desks.
Collecting customer satisfaction (CSAT) feedback
Measure customer satisfaction and improve your service levels.
Jira Service Desk best practices
Learn from our mistakes and get ahead of the pack.
Personalize your accessibility settings to make it easier to work with Jira.
Getting help with Jira Service Desk
Still have questions? Got any feedback? Drop us a line and let us know!
Jira Server mobile app
Work on your projects and requests on the go with the Jira Server mobile app.